Understand your Social Connect access and billing
You have requested Social Connect. Come back here when you want to answer two questions: can I start posting, and what am I paying for?
Settings → Add-ons puts your access and social subscription together. Sign in with the same DesignGen account you used for the request.
Read the access status first
| Status | What it means for you | Your next action |
|---|---|---|
| Included with your plan | Pro or Enterprise includes Social Connect. | Request included access if you have not joined the rollout. |
| Access requested | Your place is recorded; activation has not completed. | Check back here for the next step. |
| Activation pending | Your paid add-on is active, but posting is not. | Wait for activation; manage future renewal if needed. |
| Access active | The workspace is available. | Open Social Connect and check the enabled destinations. |
| Billing needs attention | The subscription needs a payment or billing check. | Choose Manage billing. |
| Access paused or disabled | The workspace is unavailable. | Read the reason and contact support if you need help. |
A channel can still be unavailable when your overall access is active. Destinations open individually as their checks finish.
Add Social Connect to another plan
The add-on is $19 per month for plans other than Pro and Enterprise. When paid preorders are available, the consent notice explains that billing starts at checkout and continues monthly before activation.
Read that notice before agreeing. If checkout is closed, use the available no-charge request path. Requesting a place does not purchase a subscription.
Already paid and still pending? Check the existing subscription. Buying another add-on is not an activation step.
Manage billing or stop future renewal
- Open Settings → Add-ons.
- Find Social Connect and choose Manage billing.
- Review the social subscription in the billing portal and make the intended change.
- Return to Add-ons and refresh your status.
Keep the social add-on and your base DesignGen plan distinct when reading the portal. Stopping a future renewal does not, by itself, refund an earlier payment or erase a paid period.
Moving to Pro or Enterprise?
Social Connect is included with those plans. Billing reconciliation stops future separate social add-on renewal when the included-plan policy applies.
After changing plans, return to Add-ons and check the resulting subscription status. An earlier add-on charge is not automatically a refund. Contact support about an unexpected charge rather than opening another checkout.
When a billing link does not open
Start again from the signed-in Add-ons screen so the link is created for your current account. Resolve payment details in the billing portal. If the subscription still looks wrong after refreshing, contact the Help Center with the problem you see; keep payment credentials out of the message.
Next: access active? Connect your first account. Still planning? Build a useful first-post brief.